RETURNS PORTAL

We hope you love your Uptown BIBI purchase. If it’s not quite right, returning your online order is simple.

You have 14 days from the day of delivery to request a return.

Start a Return

Please submit your return request using your order details. Once your return has been approved, you will have up to 14 days from the approval date for your item(s) to be received back with us.  We do not provide free returns.  

To complete your return request through our Returns Portal, you may be required to select a return label. Selecting a label does not mean you have to use it, and you will only be charged if the return label is used.  

Our returns label is simply offered as a convenient option to make the returns process easier for you.

Once your return has been authorised, you’ll receive a QR code along with instructions on how to return your parcel, depending on your courier selection; Royal Mail or Yodel. 

If you use the returns label, the return postage cost (Royal Mail £4.95 or Yodel £5.22) will be deducted from your refund once your return has been processed.
Alternatively, you may return your parcel using an alternative postal or courier service of your choice, at your own cost, or return your items in person in store. If you choose either of these options and do not use our returns label, no return-label fee will be deducted from your refund.

For customers in the Republic of Ireland (ROI) and outside the UK, we’re currently unable to provide a returns label.

Please package your return securely. If arranging your own return, we strongly recommend using a tracked service and keeping your proof of postage and tracking information until your refund has been processed. We cannot accept responsibility for parcels that are lost or damaged in transit when you arrange the return yourself.

Return Address:

Uptown BIBI

25C Market Street

Omagh

Co. Tyrone

Northern Ireland

BT78 1EE

IMPORTANT:

All returned items are carefully inspected before a refund is approved. Please ensure items are returned unworn, unwashed and in their original condition, with all original tags attached and no traces of perfume, deodorant, makeup, fake tan or other signs of wear. Items showing signs of wear or use will not be accepted and a refund will not be issued.

Returns received outside the approved return period will not qualify for a refund. 

Additional postage charges may apply if the item(s) need to be returned to you.

Returning Multiple Orders

If you are returning items from multiple orders, you can combine them into one parcel and use a single return label. Please include the order form for each order, or enclose a note clearly listing each order number and the items being returned.

FAULTY ITEMS

We’re sorry if something isn’t quite right with your purchase.
If you believe you’ve received a faulty item, please email us at hello@uptownbibi.com as soon as possible and our team will be happy to help.
Your rights in relation to faulty goods are separate from our standard change-of-mind returns policy.
Under applicable UK consumer law, goods must be of satisfactory quality, fit for purpose and as described.
Where goods do not meet these requirements, you may have a 30-day short-term right to reject the goods and receive a full refund. You may also have statutory rights after the first 30 days, including rights to a repair or replacement and, in certain circumstances, a refund or price reduction.

Damage resulting from normal wear and tear, accidental damage, misuse, customer negligence or failure to follow the item’s washing and care instructions will not normally be considered a manufacturing fault.
Nothing in this policy limits or excludes your statutory rights in relation to faulty goods.

 

IN-STORE PURCHASES

Changed your mind about something you purchased in-store?

For items purchased directly in our store, Uptown BIBI offers a 14-day returns period from the date of purchase.

Eligible items may be returned for an exchange or credit note, issued in the form of an Uptown BIBI gift voucher.

Our gift vouchers do not expire and can be used both online and in-store.

We do not offer change-of-mind cash refunds on items purchased in-store, and sale items purchased in-store are not eligible for returns.

 

EU WITHDRAWAL REQUESTS

If you are an EU customer and would like to exercise an applicable right of withdrawal, please complete our cancellation form:

https://www.uptownbibi.com/pages/cancellation

Your statutory consumer rights in your country of residence are not affected by this policy.

NEED A LITTLE HELP?

We’re always happy to help.

If you have a question about a return, refund or faulty item, simply email our team at:

hello@uptownbibi.com

We’ll get back to you as soon as we can.

Uptown BIBI ♡