When you initiate the Returns Process you will receive a Collect+ return label, we'll deduct £4.60 from your refund if you choose to use this. Stick the Collect+ label on your package and drop it off at your local Collect+ store.
Please Note: Click & Collect orders will not receive a prepaid CollectPlus label as the customer’s delivery address is not associated with the initial order as it was a store pickup.
Click this link to find your nearest Collect+ store: https://www.collectplus.co.uk/find-a-store
Keep the receipt and track your return online. Please Note: Collect+ return label is only available to UK based customers at present.
- Over 9,000 Collect+ drop off points across the UK.
- 48 hour fully tracked service; security for you that your return is in safe hands.
- Using this effective and efficient service means you will receive your refund quickly and efficiently in a timely manner.
Alternatively, should you wish to return via another method this is also perfectly fine, please return to the below address via your preferred shipping carrier with your original invoice enclosed:
25C Market Street
ALL LOCAL, NATIONAL & INTERNATIONAL RETURNS
You have up to 14 days from receipt of delivery to start the returns process by clicking on the above link or Click Here; ensuring your name, address and order number is included in the return (enclose your original invoice).
Returns can be sent by post, or made in-store in person.
Customers are responsible for return postage costs. We would advise returns to be sent by a recorded delivery service with tracking/signature required on receipt.
We do not accept liability for any returned goods lost or damaged in the post.
Note: Keep proof of return tracking number - we'll need this if there are issues with your return.
Please ensure you give yourself adequate time to ensure your return is received back by us within the time granted from the Return Request, as returns received outside of this period will not be accepted.
Please Note: Garments must be in original condition, unwashed and unworn, with original tags still attached.
We have the right to refuse refund if the tags have been removed or if the garment has trace evidence of makeup/tan/deodorant stains, damage to the stitching or has been suspected worn. In this instance it is up to the customer to arrange collection of the items(s) / incur additional delivery costs.
Customers are entitled to a full refund up to 14 days after receiving the goods if they turn out to be faulty. Any item(s) where a fault had been caused due to customer negligence, such as, but not limited to, pulls from wear or not following the washing/care instructions will not be eligible for refund. Only manufacturing faults will be considered.
Please drop us a email email@example.com as soon as possible should a fault be detected so we can find a resolution.
Returns on In-Store Purchases
Items purchased in-store may be returned, within 14 days of purchase, in lieu of an exchange and/or credit note in the form of a gift voucher. There’s no expiry date on our gift vouchers and they can be used both online and in-store.
Please note: We do not offer refunds on In-store purchases, and we don't accept returns on sale items.
You may not have found your perfect match but don’t give up, please keep checking back on our site AND in-store as we’re constantly adding new lines...xox
You can always contact us for any return questions: firstname.lastname@example.org