Delivery & Returns


Please mister postman….is there a letter in your bag for me?

All Orders are subject to availability

FREE Click & Collect In-Store - Address: 25C Market St (Market St Arcade), Omagh, Co Tyrone, Northern Ireland, BT78 1EE  (Opening hours: Mon-Sat 10am-5pm. Closed Sunday)

UK Standard Delivery - £3.50

ROI Standard Delivery - £5.99

Deliveries take 3 to 5 working days (excludes Weekends & Bank Holidays)

Special (Next Day) Delivery – Northern Ireland - £6.99

Order before 12pm to receive your order tomorrow. Orders made after 12pm will be delivered the day after (excludes Sundays & Bank Holidays).

Free delivery on orders over £100 (UK & Ireland)

INTERNATIONAL - Allow up to 10 working days

Europe - £10

USA & Canada - £12.95

Australia / New Zealand - £13.50



Return to sender….

We hope you are as in love with your items as we are, but if you’re not fully happy, please drop us an email:  

Step 1: Send us an email to inform us of your wish to return, this will ensure your return is expected and will be processed accordingly.

Step 2: Download the returns note and ensure it is fully completed and enclosed with your return. CLICK HERE TO DOWNLOAD RETURNS FORM

Please Note: Returns must be made within 14 days of receipt and will not be accepted thereafter.

Step 3: Return your items in the original packaging, with ALL the tags still attached. We're unable to accept returns for jewellery.  We advise returns to be sent by a recorded delivery service with tracking/signature required on receipt, as Uptown Bibi does not accept liability for any returned goods lost or damaged in the post.

We’ll send you an email as soon as your return has been processed. Refunds take 3-5 working days to reach your account and can only be issued back to your original payment method. Uptown Bibi has the right to refuse refund if the tags have been removed or if the garment has makeup/tan stains or has been suspected worn.  In this instance it is up to the customer to arrange collection of the items(s) / incur additional delivery costs.

Note: Keep proof of return or tracking number - we'll need this if there are issues with your return.

You may not have found your perfect match on this occasion but don’t give up, please keep checking back on our site as we’re constantly adding new lines.

Don't be an extra....

JOIN US and we will ensure you’re the star, director and producer of your own FashionableDrama!...and as a welcome, enjoy 10% off your first order, USE code: OPENING10 at checkout. We look forward to getting to know you. Much Love, Uptown Bibi dolls xoxo