Delivery & Returns

DELIVERY

Please mister postman….is there a letter in your bag for me?

All Orders are subject to availability

At just £3.99 our STANDARD DELIVERY service gives customers quick and efficient delivery that doesn't break the bank

And if you're spending over £50.00, delivery is FREE !

Click & Collect In-Store

25C Market Street, Omagh, Co Tyrone, BT78 1EE (Opening hours: Mon-Sat 10am-5pm. Closed Sunday)

Free

UK Standard Delivery

Deliveries take 3-5 working days (excludes Weekends & Bank Holidays).

 

£3.99   Free - spend over £35

 

UK Next Day delivery*

Order before 12pm to receive your order tomorrow.  Orders made after 12pm will be delivered the day after (excludes Sundays & Bank Holidays).

£6.99

ROI Standard Delivery

Deliveries take 3-5 working days (excludes Weekends & Bank Holidays).

£6.50

INTERNATIONAL

EUROPE

Allow up to 10 working days

£11.50

USA / CANADA

Allow up to 10 working days

£14.95

AUSTRALIA / NEW ZEALAND

Allow up to 10 working days

£15.50

 

RETURNS

How do I return?

Due to the ongoing Covid-19 situation, for online orders we're extending our returns policy, from 14 days, to within 28 days of receipt of your shipment.

Return to sender….

Step 1: Send us an email to inform us of your wish to return: hello@uptownbibi.com within 14 days of receiving your item(s). You then have an additional 14 days from notifying us to return your item(s).
This will ensure your return is expected and will be processed accordingly.
Step 2: Print out and fill in the returns form, and enclose it with your return. CLICK HERE TO DOWNLOAD RETURNS FORM
Step 3: Return your items in the original packaging, with ALL the tags still attached.   
Return Address: Uptown Bibi, 25C Market Street, Omagh, Co Tyrone, Northern Ireland, BT78 1EE.
You are responsible for the return postal charges and we would advise returns to be sent by a recorded delivery service with tracking/signature required on receipt.
We do not accept liability for any returned goods lost or damaged in the post.
Note: Keep proof of return tracking number - we'll need this if there are issues with your return.

How soon will I get my refund?

We’ll send you an email as soon as your return has been processed.
Refunds take 3-5 working days to reach your account and can only be issued back to your original payment method. 
We have the right to refuse refund if the tags have been removed or if the garment has makeup/tan stains or has been suspected worn. 
In this instance it is up to the customer to arrange collection of the items(s) / incur additional delivery costs.

Returns on In-Store Purchases

Items purchased in-store may be returned, within 14 days of purchase, in lieu of an exchange and/or credit note.  Please note: We do not offer refunds on In-store purchases, and we don't accept returns on sale items.

You may not have found your perfect match but don’t give up, please keep checking back on our site AND in-store as we’re constantly adding new lines...xox

Don't be an extra....

JOIN OUR CLUB and we will ensure you’re the star, director and producer of your own #FashionableDrama! xox